A multivendor online marketplace for books is a platform that brings together multiple sellers and buyers in one place to facilitate the buying and selling of books.
You can browse and search for books by using our search bar, filtering by author, book title, ISBN, keywords, or by exploring our books categories and recommendations.
Absolutely! Our platform caters to both new and used books, allowing sellers to showcase the diversity of their collection. Buyers can choose from a variety of conditions, ensuring there is something for everyone.
We accept the following secure online payment options: Credit and debit cards such as: Visa, MasterCard, Discover, American Express, and PayPal, Google Pay and Apple Pay.
Yes, we use secure encryption and follow the best industry practices to protect your payment information. We do not save credit/ debit cards numbers on our platform.
Absolutely. We prioritize the security and privacy of our users. Your personal information is handled with the utmost care, adhering to industry standards to provide a safe and secure online marketplace experience. Please visit our Privacy Policy to see how we handle your personal data and your rights.
Transactions are securely processed through payment processing gateway on our platform. Buyers can select books to purchase, proceed to check-out, and make payments using various payment methods. Sellers are notified once a purchase is made and then arrange for shipping.
Sellers are encouraged to provide accurate and honest descriptions, and condition of books. Additionally, buyers can leave reviews, helping build a community-driven system where the quality of books and services is transparent.
We do not have a universal return and refund policy. Returns and refunds policies vary by seller; it is therefore advisable to check the individual seller’s policy before placing an order. Refunds are issued within 30 days upon being notified by the seller that the book has been returned, inspected and it meets their return policy.
Our shipping policy requires the seller to ship the book within 3 days(72 hours) after the buyer places the order. Delivery times may vary depending on the seller and your location. Typically, using USPS standard shipping courier would take about 3 to 7 days across the USA.
Contact the seller directly to address issues with damaged or incorrect orders. You can contact the seller through our platform on the seller page. If the issue is not resolved, contact our customer support via email: support@kyeniensemble.com , or visit our contact us page and we will assist you.
To sell books, register as a seller and list books by scanning books ISBN bar code using Kyeni, our mobile app. Please visit Start selling for more information.
When you purchase a book, the seller will ship the book to you using their preferred shipping couriers. The seller will provide you with shipping tracking information to ensure smooth delivery. Please visit Shipping page for more information on shipping and delivery.
Listing books on our platform is free. You can list as many books as you want. We take a facilitation fee of the final total price per order. The facilitation fee includes payment processing fee through third parties. Please visit Start Sellingguide for more details.
Yes, our platform encourages communication between buyers and sellers. There is a messaging system in place for inquiries and any other discussions related to the books being sold. You can reach out to the seller by visiting the seller’s page on the platform.
In case of any issues, you can contact the seller directly through the messaging system. If a resolution cannot be reached, our customer support team is available to assist and ensure a fair and satisfactory outcome. Please contact our customer support via email: support@kyeniensemble.com, or visit our contact us page and we will assist you.
ISBN stands for International Standard Book Number. It is a unique 10- or 13-digit code numerical identifier used to identify books internationally. The ISBN is typically found on the back cover of a book, near the barcode, or on the copyright page. It helps ensure accurate identification of a specific book, making it easier for people to search, order, and catalog books.
SKU stands for Stock Keeping Unit. SKUs are internal codes created by the retailer and can include various information such as product type, size, color, and other attributes that distinguish one product from another. They are handy for inventory management, order fulfillment, and tracking sales.
