A multivendor online marketplace for books is a platform that brings together multiple sellers and buyers in one place to facilitate the buying and selling of books. 

Kyeni Ensemble services are currently available in the USA only.

You can browse and search for books by using our search bar, filtering by author, book title, ISBN, keywords, or by exploring our categories and recommendations.

Absolutely! Our platform caters to both new and used books, allowing sellers to showcase the diversity of their collection. Buyers can choose from a variety of conditions, ensuring there is something for everyone.

Yes, we welcome book sellers to join our platform and sell books. Bookstore owners, book publishers and individual book sellers are all welcome.

Simply select the book you want, add it to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

We accept the following secure online payment options: Credit and debit cards: Visa, MasterCard, Discover, American Express, and PayPal.

Yes, we use secure encryption and follow the best industry practices to protect your payment information. We do not save credit/ debit cards numbers on our platform.

Absolutely. We prioritize the security and privacy of our users. Your personal information is handled with the utmost care, adhering to industry standards to provide a safe and secure online marketplace experience. Please visit our Privacy Policy to see how we handle your personal data and your rights.

Transactions are securely processed through our platform. Buyers can select books to purchase, proceed to checkout, log in and make payments using various payment methods. Sellers are notified once a purchase is made, and then arrange for shipping.

Sellers are encouraged to provide accurate and honest descriptions of the condition of their used books. Additionally, buyers can leave reviews, helping build a community-driven system where the quality of books and services is transparent.

Our return and refund policy varies by seller, so please check the individual seller’s policy. We refund your money back within 30 days upon being notified by the seller that the book has been returned, inspected and it meets their return policy.  

Our shipping policy requires the seller to ship the book within 3 days (72 hours) after the buyer places the order. Delivery times may vary depending on the seller and your location. You will receive an estimated delivery date during the checkout process. 

Yes, you can track the shipping status of your order using the shipping tracking number provided by the seller.

No, we do not offer international shipping. All our services are within the USA.

You can reach out to our customer support team via email: support@kyeniensemble.com, or visit our contact us page and leave a message.

Contact the seller directly to address issues with damaged or incorrect orders. You can contact the seller through our platform on the seller page. If the issue is not resolved, please contact our customer support via email: support@kyeniensemble.com, or visit our contact us page and we will help you.

To become a seller, go to the Start selling page on our platform and follow account registration steps. 

To sell books, you can register as a seller and use our mobile app to scan the book ISBN bar code to list the books. Please visit the Start selling page on our platform for more information on seller account registration and book listing.

When you purchase a book, the seller will ship the book to you. Our system enables sellers to print USPS prepaid shipping labels for shipping books sold on our platform.  Buyers are informed of the estimated delivery times during the checkout process. Tracking information is provided to ensure a smooth delivery. We recommend sellers to ship using USPS prepaid shipping labels generated from our platform. Sellers can also choose to ship through other preferred shipping couriers. Please visit Shipping page on our platform for more information on shipping and delivery. 

Listing books on our platform is free. You can list as many books as you want. We take a facilitation fee of 13% of the final total price plus 0.50 USD per order. The facilitation fee includes payment processing fee through third parties.

Yes, sellers decide on selling prices and shipping cost for the books they list.

You can leave reviews for the seller and books you purchased by visiting the seller’s page on the platform.

Yes, our platform encourages communication between buyers and sellers. There is a messaging system in place for inquiries and any other discussions related to the books being sold. You can reach out to the seller by visiting the seller’s page on the platform.

In case of any issues, you can contact the seller directly through the messaging system. If a resolution cannot be reached, our customer support team is available to assist and ensure a fair and satisfactory outcome. Please contact our customer support via email: support@kyeniensemble.com, or visit our contact us page and we will help you.

ISBN stands for International Standard Book Number. It is a unique 10- or 13-digit code numerical identifier used to identify books internationally. The ISBN is typically found on the back cover of a book, near the barcode, or on the copyright page. It helps ensure accurate identification of a specific book, making it easier for people to search, order, and catalog books.